• 1. The mission of your intranet is to:

  Reduce help desk calls Support cost-management by delivering key administrative systems to employees Provide all employees with a shared virtual company home and consolidated workspace

  2. The best way to characterize employee usage of the intranet is:

  Rarely used Used to get access to a few critical databases or applications Regular usage (several times per workweek) by the majority of employees

• 3. The best description of your intranet's user experience is:

  Worth the hunt – if persistent an employee will find what they want Generally good in most places Consistently successful across the site

  4. Your intranet is championed by

  The IT department, the intranet owner and team Human Resources and/or Communications department Senior Management and Employees

• 5. Your intranet's home page includes:

  A collection of unrelated static boxes Company news, frequently used resources, home base for site-wide navigation and content structure Today's company and employee news, including stock quotes, photos from employee events, obituaries, in addition to frequently used resources and active navigation

  6. The content on your intranet includes:

  Directories, IT applications, content that is publically available elsewhere Directories, company information, policies and forms, human resources and benefits information, travel/procurement information Directories, company information, policies and forms, HR & benefits information, travel/procurement information, access to key administrative systems, emergency management, online communications and learning, knowledge management, local office and departmental sites

• 7. The best way to describe the technology supporting your intranet is:

  Vintage The best of the previous decade Series of connected tools designed for web-platforms in a social media world

  8. User complaints about your intranet most often focus on:

  Intranet speed, access and authentication issues, finding content - knowing it's there but not knowing where Finding content, the quality or freshness of the content, ineffective search engine Finding a home page story from a vacation week, the time lag to post a submittal, intranet content is not local enough, can't access from my mobile devise

• 9. Your organization's intranet team is made up of:

  Me and some people with day jobs A small dedicated team who coordinates with content managers across the organization and is supplemented by consultants for redesigns and new functionality implementations A dedicated team including editorial, search, metrics, social media positions, with existing relationships with key vendors, producers or project managers who coordinate with content managers across the organization and support them in meeting business needs

  10. Your intranet team's approach to improving user experience include:

  User training and documentation User surveys, employee interviews, card sorting Front to back multi-site user experience testing including authentication, search, navigation, content findability, design; regular surveys; ongoing feedback management; plus an Employee Advisory Group

• 11. Conversations with senior management about your intranet tend to sound like:

  "The intranet is not the same as the public website" or maybe "Is there still a company intranet?" "Our latest survey results show that our employees most use . . . , they need . . . " "Your discussion of Q1 results will be posted. . . ", we've enabled Twitter on the emergency response module", "our plan to integrate the newly acquired division is . . . "

  12. Your intranet budget for next year includes the following areas of investment:

  Investment? Better search engine and metrics package, usability research, editorial resources A web content management system supporting distributed authorship and targeting, integrated social media components, dedicated search and metrics resources and a social media coordinator

• 13. Intranet standards management in your organization includes:

  A panic button and rapid take-down response Basic guidelines codified and shared with content managers Standards and guidelines approved by the governance board, available on the intranet for all content managers and employees, with regular compliance reviews and updates

  14. Your intranet's governing body is:

  Informal Chaired by a strong intranet sponsor and includes key stakeholders Chaired by a strong intranet sponsor, includes key stakeholders across the organization , and is guided by an agreed governance charter outlining decision making processes and roles

• 15. Measuring the effectiveness of your intranet focuses on:

  Uptime, total hits Unique visitors, page visits, performance metrics Analyzing a wide range of inter-related metrics including usage trends, content activity, system performance and user feedback.

  16. Search

  Employees tend not to use search because the results are rarely useful Search is reasonably good for content that is commonly searched for but not very effective for other types of searches Search results are consistently relevant and accurate

• 17. Content management

  Basic with little distributed capabilities or templates to support consistency Some distributed capabilities, inconsistent tagging of pages for ownership and date last updated Fully distributed authorship and approvals based on shared templates and standards, supported by an automated page expiration system

  18. Social Media

  Lots of wishful thinking but no plans and no funding Some pilots but no overall strategy or agreement on goals and success measures A strategy and plan have been developed and we are in the first phase of execution. Senior management understands that these are capabilities to add into the mix, not silver bullets.

• 19. Mobile Capabilities

  Why would we need a Mobile intranet?? The home page looks okay on mobile devices Lite version customized for mobile devices with easy access to people and location searches, company news and announcements, and key applications such as time sheets.

  20. Future/ongoing improvement

  Once the intranet was rolled out, very little has been done to improve or enhance it We have been able to make incremental improvements in response to feedback received from users and content owners. We have funded these improvements through the normal operating budget. We have continued to make investment in the intranet and have been able to enhance the user experience, upgrade the technology tools and introduce new features into the intranet.

• Select/deselect all

  Strategy

  Strategy Development Guide Standards and Guidelines Integration Guidelines

  Users

  User Interface Guide Employee Questionnaire

  Technology

  IT Requirements Checklist

• Content

  Typical Intranet Content Categories Content Strategy Discussion Guide Content Consolidation Roadmap

  Resources

  Job Descriptions

  Measurement

  Annual Intranet Assessment Framework

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