Why Intranets Get Stuck is written by three colleagues who together have over 60 years of combined intranet experience working for and with organizations including PwC, URS Corporation and Schlumberger. This book provides intranet managers and leaders with insight, practical advice, and actionable tools:
8 Characteristics of a strong intranet sponsor
8 Steps to a social networking strategy
12 Most common employee tasks on an intranet
20 Questions to help you rate your intranet
20 Downloadable tools and templates you can use now
22 Measures of intranet success
50 Topics for standards and guidelines
20 Questions that could change your intranet:
Tools to get your Intranet unstuck:
Tracy has 20 years' experience working with clients to develop and implement best-in-class intranets in support of business productivity and successful user experience. Eminently practical and detail-oriented, she focuses on content organization and quality, corporate information and communications, information architecture, regional/international/divisional management and governance, and real-world usability testing.
Tracy is a certified project manager with extensive international experience, sometimes working with 100+ countries on a single project. She has supported projects through implementation of new designs, new technologies, content management system migrations, and offshore development.
Early in her career she was Global Director of PricewaterhouseCoopers' KnowledgeCurve intranet, named by CIO to their Top Intranets list three years in a row. She has consulted to the URS Corporation's intranet since its inception in 2001 and continuing through three subsequent versions, the last of which was named to the Nielsen Best Intranet 2010 list.
Susan O'Neill is a retired principal of PricewaterhouseCoopers (PwC), one of the world's largest professional services firms, and has more than twenty years of experience in leading and executing intranet and Internet strategies on a global level. Her experience as the leader of PwC's global web strategy included migrating more than 130 territory sites to a new UI and content strategy as well as technology platform. In addition, she drove the creation of the firm's global intranet, used by PwC employees in more than 100 territories. At PwC, Susan successfully led multidisciplinary global teams with resources from various departments including Brand, Marketing, Knowledge Management, and IT.
Susan has worked with senior executives around the globe to develop and successfully execute business strategies dependent on effective integration of web technologies.
Ed comes from a design background and has led teams in solving interface, usability and navigation problems inherent in the online space. He has worked with PricewaterhouseCoopers (originally Coopers & Lybrand) and Watson Wyatt Worldwide, ASME (American Society of Mechanical Engineers), Aetna Inc., Pfizer, Ernst & Young, Schlumberger, URS, Tyco and Lockheed Martin on collaboration tools, employee benefits programs, health portals, financial reporting platforms and other intranet-related projects.
Ed's work has been published widely, and he has delivered talks to business groups and universities both domestically and internationally. He is a faculty member of Parsons The New School for Design.